RMA quality policy

Reliable Quality Since 1974

At Ronald Mark Associates (RMA), we believe that reliability isn’t just a goal—it is our legacy. Founded in 1974 to market, pack, and distribute PVC resin, we have evolved into a manufacturing leader for the roofing, infrastructure, and defense industries. Our commitment to Reliable Quality ensures that every product leaving our floor meets or exceeds the specific requirements of our global customer base.

The Foundations of Our Reliability

  1. Manufacturing Power: We maintain state-of-the-art facilities in both Hillside, New Jersey, and Bluefield, Virginia, providing redundant and robust production capabilities.
  2. End-to-End Process Control: From in-house compounding and extrusion to 3-ply and 4-ply lamination, our processes are strictly following ISO 9001:2015 Quality Management System.
  3. A Culture of Accountability: Reliability is upheld by every team member, from our production operators to our technical R&D staff, ensuring consistent results through every shift.
  4. Data-Driven Assurance: We utilize an ERP system to maintain total traceability of materials and finished goods, so you can trust the integrity of your order from the purchase order to delivery.

Our Pledge to You

Whether we are producing single-ply roofing membranes under Flex Membrane International or technical textiles under E Squared, our focus remains the same: supplying products that withstand the toughest environments while meeting all statutory and regulatory requirements.

The RMA Quality Commitment

Our Quality Policy is built into our name. We strive for continual improvement by meeting the following core objectives:

  1. Supplying quality products that meet or exceed our customer’s requirements
  2. Providing valuable service that results in customer satisfaction
  3. Continual development of a dependable vendor base
  4. Compliance with the ISO 9001:2015 standard

R – Reliable Quality

  1. The Commitment: We supply quality products that consistently meet or exceed our customer’s requirements.
  2. The Process: This is achieved through strictly controlled production processes—including compounding, extrusion, and lamination—at our Hillside, NJ and Bluefield, VA facilities.
  3. The Standard: Reliability is ensured by following documented Work Instructions (WIs) and maintaining a robust ISO 9001:2015 compliant system.

M – Measurable Service

  1. The Commitment: We provide valuable service that results in verified customer satisfaction.
  2. The Process: We utilize an ERP system to manage customer inquiries, quotations, and orders with precision.
  3. The Metric: Customer satisfaction is not just a goal; it is a measured objective reviewed regularly by leadership.

A – Accelerated Improvement

  1. The Commitment: We are dedicated to the continual development of a dependable vendor base and the evolving effectiveness of our Quality Management System (QMS).
  2. The Process: To identify opportunities for growth, we utilize instruments such as internal and external evaluations and strategic risk reviews.
  3. The Evolution: By analyzing data from internal audits and supplier performance, we constantly refine our operations to reduce waste and increase efficiency.