Our Pledge to You
Whether we are producing single-ply roofing membranes under Flex Membrane International or technical textiles under E Squared, our focus remains the same:
supplying products that withstand the toughest environments while meeting all statutory and regulatory requirements.
The RMA Quality Commitment
Our Quality Policy is built into our name.
We strive for continual improvement by meeting the following core objectives:
- Supplying quality products that meet or exceed our customer’s requirements.
- Providing valuable service that results in customer satisfaction.
- Continual development of a dependable vendor base.
- Compliance with the ISO 9001:2015 standard.
R – Reliable Quality
The Commitment: We supply quality products that consistently meet or exceed our customer’s requirements.
The Process: This is achieved through strictly controlled production processes—including compounding, extrusion, and lamination—at our Hillside, NJ and Bluefield, VA facilities.
The Standard: Reliability is ensured by following documented Work Instructions and maintaining a robust ISO 9001:2015 compliant system.
M – Measurable Service
The Commitment: We provide valuable service that results in verified customer satisfaction.
The Process: We utilize an ERP system to manage customer inquiries, quotations, and orders with precision.
The Metric: Customer satisfaction is not just a goal; it is a measured objective reviewed regularly by leadership.
A – Accelerated Improvement
The Commitment: We are dedicated to the continual development of a dependable vendor base and the evolving effectiveness of our Quality Management System.
The Process: To identify opportunities for growth, we utilize instruments such as internal and external evaluations and strategic risk reviews.
The Evolution: By analyzing data from internal audits and supplier performance, we constantly refine our operations to reduce waste and increase efficiency.
